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General Questions

1
What is LUNOTV and how does it enhance my viewing experience?

LUNOTV is a premium Internet Protocol Television (IPTV) streaming service that delivers over 37,000+ live TV channels, movies, and series directly through your internet connection. Unlike traditional cable TV that costs $80-120/month, LUNOTV offers a premium entertainment experience starting at just $5.42/month. Our service provides true 4K/8K Ultra HD quality, anti-freeze technology for buffer-free streaming, and works on all devices including Smart TVs, Android, iOS, Firestick, and computers. With no contracts, instant activation, and 24/7 VIP support, LUNOTV transforms your home into a premium entertainment center with access to global channels, premium sports, latest movies, and exclusive adult content.

2
What exclusive channels and content can I expect with LUNOTV?

LUNOTV offers an extensive library with over 37,000+ live channels and 195,726+ VOD titles across all categories. Our premium content includes: Live Sports (Premier League, Champions League, Formula 1, UFC), International Channels (Europe, Asia, Middle East), Premium Movie Channels (HBO, Netflix Originals, Disney+, Amazon Prime content), Adult Entertainment (Premium XXX channels, live cam shows, fetish content), News Networks (Sky News, BBC, CNN), Kids Content (Cartoon Network, Disney Channel, Nickelodeon), and Music Channels (MTV, VH1, music videos). All content is available in HD/4K quality with Electronic Program Guide (EPG) for easy navigation. Our library is updated daily with the latest releases and trending shows.

3
How does LUNOTV guarantee a premium streaming experience?

LUNOTV ensures premium streaming through advanced technology infrastructure: Anti-freeze servers with 99.9% uptime guarantee, True 4K/8K resolution support with adaptive bitrate streaming, Global CDN network with multiple server locations for optimal speed, Minimum 25 Mbps recommended for 4K (10 Mbps for HD), Compatible with all devices and IPTV players (VLC, Perfect Player, IPTV Smarters), M3U playlist and Xtream Codes API support, 24/7 technical support via WhatsApp, Telegram, and email, plus regular server maintenance and updates. Our infrastructure is designed to handle peak traffic during major sporting events and popular shows while maintaining consistent quality regardless of viewing time.

4
Is LUNOTV legal and does it offer better value than traditional cable or streaming services?

LUNOTV operates as a content aggregation service, and users are responsible for ensuring compliance with local laws. Regarding value, LUNOTV significantly outperforms traditional options: Cost comparison - Cable TV: $80-120/month vs LUNOTV: $5.42-15/month (up to 85% savings), Channel count - Cable: 200-500 channels vs LUNOTV: 37,000+ channels, Contract - Cable: 12-24 month contracts vs LUNOTV: No contracts, Setup - Cable: Technician visit required vs LUNOTV: 5-minute setup, Device support - Cable: Limited to cable boxes vs LUNOTV: All devices, and Content access - Cable: Regional restrictions vs LUNOTV: Global content library. With our 7-day money-back guarantee, you can test risk-free and experience the difference.

Subscription & Pricing

1
What LUNOTV subscription plans and pricing are available?

LUNOTV offers flexible subscription plans for every household: 1 Screen Plan - Perfect for individual viewers, starting at $5.42/month, 2 Screen Plan - Ideal for couples, most popular choice with best value, 3 Screen Plan - Perfect for families with multiple devices, 4 Screen Plan - Ultimate household package for large families. Duration Options: 12 months, 24 months (Best value with maximum savings). All plans include: Full access to 37,000+ channels and 195,726+ VOD library, True 4K/8K streaming quality, Anti-freeze technology, All device compatibility, 24/7 VIP support, Electronic Program Guide (EPG), M3U and Xtream Codes support, No contracts or commitments, 7-day money-back guarantee, and Instant activation after payment.

2
Is LUNOTV payment secure and are there hidden fees?

LUNOTV prioritizes payment security with enterprise-grade protection: SSL 256-bit encryption for all transactions, Secure payment gateways (PayPal, Stripe, Cryptocurrency), PCI DSS compliant payment processing, No stored credit card information, and Fraud protection systems. Transparent pricing: No hidden fees or surprise charges, No activation fees or setup costs, No equipment rental fees, No automatic renewal (manual renewal only), One-time payment for chosen duration, No cancellation fees, and What you see is what you pay. Accepted payment methods: Credit/Debit cards (Visa, MasterCard, Maestro), PayPal, Cryptocurrency (Bitcoin, Ethereum), SEPA transfers, and Digital wallets.

3
How many devices can I use with my LUNOTV subscription?

LUNOTV offers flexible multi-device access: Installation: Install on unlimited devices (Smart TVs, phones, tablets, computers, streaming boxes), Simultaneous streaming: Based on your plan (1, 2, 3, or 4 concurrent streams), Device compatibility: Smart TVs (Samsung, LG, Sony, Android TV), Mobile devices (iOS, Android smartphones and tablets), Streaming devices (Amazon Firestick, Apple TV, Roku, Chromecast), Computers (Windows, Mac, Linux), Gaming consoles (PlayStation, Xbox), and Set-top boxes (MAG, Enigma2). Family features: Individual user profiles, Parental controls and content filtering, Personal favorites and watch history, Different language settings per profile, and Easy device switching without interruption.

4
What is LUNOTV's renewal and cancellation policy?

LUNOTV offers complete flexibility with transparent policies: Renewal process: No automatic renewals or stored payment information, Email reminders sent before expiration, Manual renewal at your discretion, Option to upgrade or downgrade plans, Loyalty discounts for returning customers, and Seamless transition without service interruption. Cancellation policy: Cancel anytime without penalties, No cancellation fees or charges, Service runs until subscription expires, No questions asked within 7-day money-back period, Keep access to downloaded content during active period, and Easy cancellation through customer support. Refund policy: 7-day money-back guarantee for new customers, Full refund if not satisfied within first week, No partial refunds after 7-day period, Refunds processed within 24-48 hours, and Multiple refund methods available.

5
Why choose long-term LUNOTV plans for maximum savings?

Long-term LUNOTV subscriptions offer exceptional value and benefits: Cost savings: 12-month plans save up to 40% compared to monthly subscriptions, 6-month plans offer 25% savings over shorter terms, Volume pricing reduces monthly equivalent costs, No price increases during subscription term, and Protection from future price changes. Additional benefits: Priority customer support for annual subscribers, Early access to new features and channels, Enhanced streaming quality and server priority, Exclusive content and premium channel access, Extended money-back guarantee period, and VIP status with dedicated support team. Value comparison: 3-month plan: Standard pricing, 6-month plan: 25% monthly savings + bonus features, 12-month plan: 40% monthly savings + VIP benefits + priority support. Investment protection: Locked-in pricing for entire term, No surprise price increases, and Maximum entertainment value per dollar spent.

Technical Support

1
What devices and platforms support LUNOTV streaming?

LUNOTV offers universal compatibility with all major devices and platforms: Smart TVs: Samsung Smart TV (Tizen), LG Smart TV (webOS), Sony Android TV, TCL, Hisense, Panasonic. Streaming Devices: Amazon Fire TV/Firestick (all generations), Apple TV (4th gen and newer), Roku devices, Google Chromecast, NVIDIA Shield TV. Mobile Devices: iOS (iPhone, iPad) - iOS 12+, Android smartphones and tablets - Android 5.0+. Computers: Windows (7, 8, 10, 11), macOS (10.12+), Linux (Ubuntu, Debian). Gaming Consoles: PlayStation 4/5, Xbox One/Series X/S. Set-Top Boxes: MAG boxes (MAG 254, 256, 322, 349, 351), Enigma2 receivers, Dreambox, VU+. IPTV Players: VLC Media Player, Perfect Player, IPTV Smarters Pro, TiviMate, GSE Smart IPTV and Kodi with IPTV Simple Client addon.

2
What internet speed do I need for LUNOTV 4K streaming?

LUNOTV internet requirements for optimal streaming: 4K Ultra HD: Minimum 25 Mbps per stream (recommended 35+ Mbps for best quality), Full HD (1080p): Minimum 10 Mbps per stream, HD (720p): Minimum 5 Mbps per stream, SD quality: Minimum 2 Mbps per stream. Multi-device households: Add bandwidth requirements for each simultaneous stream, consider 50+ Mbps for 4-screen families, use wired Ethernet connection for best stability. Network optimization tips: Use 5GHz WiFi for better performance, position router centrally for optimal coverage, close unnecessary apps that consume bandwidth, consider mesh network for large homes and use Quality of Service (QoS) settings to prioritize streaming traffic. Our adaptive bitrate technology automatically adjusts quality to your connection speed.

3
Do I need a VPN to use LUNOTV safely and legally?

VPN usage with LUNOTV offers enhanced security and performance benefits: Privacy: Encrypts your internet traffic and viewing habits, hides your IP address from ISPs and third parties, protects against data logging and surveillance, and ensures anonymous streaming sessions. Performance benefits: Prevents ISP throttling during peak times, bypasses network congestion and routing issues, provides access to optimal server locations, and reduces buffering and connection drops. Recommended VPN features: No-logs policy for privacy, high-speed servers optimized for streaming, multiple server locations worldwide, strong encryption (AES-256), and kill-switch functionality. Popular VPN services: ExpressVPN, NordVPN, Surfshark, CyberGhost, and Private Internet Access. Setup is simple: install VPN app, connect to recommended server, then start IPTV player. While not mandatory, VPN usage significantly improves your streaming experience and protects your privacy.

4
Does LUNOTV include EPG (Electronic Program Guide) and what features does it offer?

LUNOTV includes a comprehensive Electronic Program Guide (EPG) with advanced features: EPG coverage: Available for 95% of live channels, 7-day program schedule (past and future), real-time updates and accurate timing, multilingual support, and genre-based categorization. Advanced features: Search functionality across all programs, mark favorite channels and shows, reminder notifications for upcoming shows, program descriptions and ratings, cast and crew information, and series and episode tracking. User interface: Clean, intuitive design optimized for all devices, grid and list view options, quick channel navigation, program filtering by genre/category, and customizable display settings. Smart features: Auto-record functionality (where supported), catch-up TV integration, related content suggestions, trending shows and popular content, and personalized recommendations based on viewing history. The EPG integrates seamlessly with popular IPTV players like IPTV Smarters, TiviMate, and Perfect Player for the best user experience.

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