Frequently Asked Questions

LUNOTV is a premium IPTV (Internet Protocol Television) service that delivers live TV channels, movies, and series over the internet. Instead of using a traditional satellite dish or cable connection, you stream content directly to your device via an app. All you need is a stable internet connection and a compatible device. Learn more in our guide.

LUNOTV operates in compliance with international streaming laws. However, streaming regulations vary by country. We recommend checking your local laws regarding IPTV usage. Read our legal overview.

While LUNOTV works without a VPN in most regions, we highly recommend using one to prevent ISP throttling (slowing down your speed) and to protect your privacy online. A VPN ensures a smoother, private streaming experience. See our VPN recommendations.

For a smooth, buffer-free experience, we recommend the following stable download speeds: • **SD (Standard Definition):** 5 Mbps • **HD (High Definition 1080p):** 10 Mbps • **UHD (4K):** 25 Mbps+ We also recommend using a wired Ethernet connection for the best stability.

Yes! LUNOTV is fully compatible with iOS (iPhone, iPad) and Android smartphones and tablets. You can take your TV with you anywhere. iPhone Setup | Android Setup.

We support almost every internet-connected device, including: • **Streaming Devices:** Amazon Firestick (all generations), Fire TV Cube, Nvidia Shield, Google Chromecast with Google TV. • **Smart TVs:** Samsung (Tizen), LG (WebOS), Sony, Philips, TCL, Hisense (Android/Google TV). • **Mobile:** Android Phones/Tablets, iPhone, iPad. • **Other:** MAG Boxes, PC/Mac (VLC, Web Player), Apple TV. View all setup guides.

Firestick setup is simple using the 'Downloader' app to install our custom app or an IPTV player like IPTV Smarters or TiviMate. We provide a detailed step-by-step tutorial with screenshots. Go to Firestick Setup Guide.

For the best experience, we recommend **TiviMate** (Android/Firestick) for its premium interface, or **IPTV Smarters Pro** (Cross-platform) for its ease of use. Both apps are fully compatible with our service. Compare IPTV Apps.

No. The price you see on our website is exactly what you pay. We charge **no activation fees**, **no cancellation fees**, and require **no long-term contracts**. All plans are prepaid and do not auto-renew unless you choose to.

Choose a plan duration (1, 3, 6, or 12 months), complete the payment, and you will receive your login credentials immediately via email and WhatsApp. Your service stays active for the valid period.

You can install our service on unlimited devices, but you can only stream on **1 device at a time** with a standard plan. To watch on multiple screens simultaneously (e.g., Living Room + Bedroom), you can upgrade to a Multi-Room plan (up to 4 connections).

Yes, we offer a **7-day money-back guarantee**. If you experience technical issues that our support team cannot resolve, we will issue a full refund. View refund policy.

Buffering is often caused by local network issues. Try these steps: 1. Restart your router and device (unplug for 30 seconds). 2. Switch to a wired Ethernet connection if possible. 3. Clear the cache in your IPTV app settings. 4. If your ISP is throttling, try connecting via a VPN. See full troubleshooting guide.

First, check your internet connection. If connected, verify you typed the M3U URL exactly as provided (it is case-sensitive). If it still fails, contact our 24/7 support team via WhatsApp for an instant status check.

Yes! We regularly update our VOD library. If a specific movie or series is missing, you can submit a request through our support team, and we will do our best to add it in the next update.

We offer over **16,500 live channels** covering sports, news, movies, kids, and entertainment. Our list includes channels from the US, UK, Canada, Germany, and 190+ other countries. View Channel List.

Yes! Our library includes over **150,000 VOD titles** — recent cinema releases, complete TV series box sets, documentaries and family films, in up to 4K and updated daily.

No — Luno TV is an entertainment subscription with a large on-demand film and series library, not a sports package, and it doesn't include pay-per-view events. For live sport, our viewing guides set out who actually broadcasts each league, how the blackout rules work, and what each official route costs.