Our Commitment to Your Privacy

Information You Entrust to Us

To create and manage your premium streaming account, we collect information that you provide directly to LUNOTV. This happens when you sign up, customize your profile, or contact our VIP support. This data includes:

• **Contact & Identity:** Your name, email address, and phone number for account management and communication.
• **Billing Information:** Your payment details, securely processed and stored by our trusted payment partners with industry-standard encryption.
• **Account Settings:** Your personalized settings and display preferences within the LUNOTV ecosystem to enhance your experience.
• **Support History:** A record of your interactions with our VIP support team to ensure seamless service experience and continuous improvement.

Data from Your Service Interaction

To ensure optimal performance and continuously improve your experience, we automatically collect technical and usage data while you interact with the LUNOTV service:

• **Device & Connection Details:** Your IP address, device type, operating system, and other identifiers to optimize streaming quality and ensure compatibility.
• **Engagement Metrics:** Anonymized data about content interactions, such as channels viewed and duration, to improve our content library and recommendations.
• **Performance Analytics:** Technical logs, including connection stability and error reports, to proactively maintain our 99.9% availability guarantee.
• **Website Usage:** Information about how you navigate our website, which helps us refine the user interface and experience for all users.

The information we collect is used exclusively to enable your premium LUNOTV experience. Our main purposes are:

• **Providing & Maintaining Your Service:** Ensuring seamless access to our 4K streaming content and maintaining our performance standards with 99.9% availability.
• **Managing Your Subscription:** Securely processing payments and managing your LUNOTV membership details with complete transparency.
• **Providing VIP Support:** Offering timely and effective customer service and technical assistance through our specialized support team.
• **Improving Service Quality:** Analyzing usage patterns to continuously improve our platform, content offerings, and overall member satisfaction.
• **Communicating Important Updates:** Sending essential service announcements, security notices, and account-related information when needed.
• **Ensuring Security & Compliance:** Protecting our platform from fraud and fulfilling our legal and regulatory obligations to maintain trust.

Our data processing is based on established legal principles to ensure lawfulness and transparency:

• **Contract Fulfillment:** Much of our data processing is essential for providing the LUNOTV service you have subscribed to and maintaining our service quality.
• **Legitimate Interests:** We process some data to improve, protect, and develop our service, with your rights and interests always being our priority.
• **Express Consent:** For activities such as marketing communications or non-essential cookies, we will always ask for your clear and unambiguous consent.
• **Legal Obligation:** We may be required to process data to comply with applicable laws, regulations, or court proceedings as prescribed by authorities.

Your privacy is of utmost importance. We do not sell, rent, or trade your personal data. Your information is only shared with trusted partners under strict confidentiality agreements for essential operational purposes:

• **Payment Processors:** To securely process your LUNOTV subscription payments through encrypted, PCI-compliant systems.
• **Infrastructure Partners:** With core technology providers who help us operate and maintain the LUNOTV platform under strict confidentiality agreements.
• **Legal & Regulatory Authorities:** When legally required, to protect our rights or comply with valid legal proceedings as prescribed by authorities.
• **With Your Express Consent:** For any other purpose, we will only share your data after receiving your clear and specific written permission.

We use a multi-layered security strategy with state-of-the-art technical and organizational measures to protect your data:

• **Advanced Encryption:** Your data is protected with robust TLS 1.3 encryption during transmission and AES-256 encryption at rest for maximum security.
• **Strict Access Control:** We implement role-based access controls, comprehensive logging, and the principle of least privilege to restrict data access to authorized personnel only.
• **Continuous Monitoring & Auditing:** Our systems undergo regular security reviews, vulnerability scans, and third-party audits to ensure resilience against threats.
• **Partner Verification:** All third parties undergo rigorous due diligence and are bound by comprehensive data processing agreements with regular compliance checks.

As a LUNOTV member, you have full control over your personal information. In accordance with global data protection laws, you have the right to:

• **Access & Portability:** Request a copy of your personal data in a clear, machine-readable format within 30 days of your request.
• **Rectification:** Correct inaccurate or incomplete information in your account through your dashboard or by contacting support.
• **Deletion:** Request permanent deletion of your personal data, also known as the 'right to be forgotten', subject to legal retention requirements.
• **Restriction or Objection:** Limit or object to how we process your information under certain circumstances while maintaining essential service functionalities.
• **Withdraw Consent:** Revoke your consent for any data processing based on it, at any time, without penalty or service interruption.

We retain your personal data only as long as absolutely necessary to fulfill the purposes outlined in this policy or as required by law:

• **Account Information:** Retained for the duration of your active subscription to provide our service, plus 30 days after cancellation for reactivation purposes.
• **Financial Records:** Retained for up to 7 years to comply with tax and financial regulations as legally required in our jurisdiction.
• **Technical Logs:** Anonymized diagnostic and security logs are retained for up to 90 days to ensure platform stability and troubleshoot issues.
• **Marketing Preferences:** Stored until you choose to withdraw your consent or unsubscribe from communications, with immediate effect upon request.

As a global service, your data may be processed in jurisdictions outside your home country. We ensure their protection through legally recognized mechanisms:

• **Standard Contractual Clauses (SCCs):** We use EU-approved SCCs and equivalent agreements to ensure data protection across borders with the same level of protection.
• **Adequacy Decisions:** We may transfer data to countries deemed adequate in terms of data protection laws by relevant authorities such as the European Commission.
• **Binding Corporate Rules:** For transfers within our corporate group, we may rely on approved binding rules that ensure uniform data protection standards.
• **Your Express Consent:** In specific situations, we may ask for your clear consent before transferring data internationally, with complete transparency about destination and purpose.

For questions about this privacy policy or to exercise your privacy rights, please contact our specialized privacy team:

• **Email:** Reach our privacy specialists directly at support@lunotv.us for immediate assistance.
• **Postal Address:** 123 Streaming Avenue, Global City, 00000 for formal written correspondence.
• **Data Protection Officer:** You can contact our DPO at privacy@lunotv.us for specialized privacy matters.
• **Guaranteed Response:** We commit to responding to all privacy-related inquiries within 30 days, with most responses provided within 72 hours.